Orders
How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Can I cancel or change my order?
Yes—orders can be canceled or modified within 2 hours of placing them, or before the order status changes to "Processing" (whichever comes first).
Please contact us immediately at support@kkvlight.com
Shipping
Do you offer free shipping?
Yes! We offerFREE shipping on all orders within the United States.
How long does delivery take?
- Processing Time: 1–3 business days
- Shipping Time: 2–8 business days
Total Delivery: 3–11 business days
Returns & Refunds
What is your return policy?
We offer a30-day return policyfor unused items in original packaging.
Do I have to pay for return shipping?
Yes, return shipping is the customer’s responsibility unless the item is damaged or defective.
When will I receive my refund?
Refunds are processed within 10 business days after return approval