Refund policy

Return Categories

Defective or Damaged Products: If your light fixture arrives damaged or defective, you may return it within 30 days of delivery for a full refund or replacement, regardless of whether the packaging was opened for inspection. Please provide photos showing the damage.

Return Eligibility

To be eligible for a return:

Items must be returned within 30 days of delivery.
Products must be unused and in their original condition, returned with all original packaging and parts. For lighting fixtures, you may open the packaging to inspect the product for damage or defects. If the product is defective or damaged upon arrival, you are eligible for a full refund or replacement, even if the packaging has been opened.

How to Initiate a Return

To start a return:

support@kkvlight.com

Provide your order number and the reason for the return.
Once approved, you will receive a Return Authorization Number (RAN) and return instructions.

Customers are responsible for return shipping costs unless the item is damaged or defective.

We will notify you via email regarding the approval or rejection of your return after we receive and inspect it.

Return & Refund Details
Return Period: 30 days after delivery
Refund Processing Time: Up to 10 business days after approval
Restocking Fee: None
Return Method: Mail
Return Label: Customer's responsibility
Currency: US Dollars ($)
Refunds
Refund Processing
Approved refunds will be issued within 10 business days (Monday–Friday).
Refunds will be sent to your original payment method.

Please note: Your bank or payment provider may require additional time to process the refund.

Partial Refunds

Partial refunds may be issued if:

The item is not in its original condition.
The item is damaged or missing parts due to reasons other than our error.
Non-returnable items
Standard Products vs. Custom Products

Standard Products: Most items on our website are standard products eligible for return within 30 days, subject to the conditions above. If you have not yet received your refund:

Check your bank account again.
Contact your credit card provider or bank.
If the issue remains unresolved, please contact us at:

support@kkvlight.com

Exchanges

We only replace items that are defective or damaged.

To request an exchange, please contact us at:
📧 support@kkvlight.com

If you have any questions regarding this policy, please contact us:

🛒 Brand Name: kkvlight

📧 Email: support@kkvlight.com

🏠 Address: Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong